Ecamm: Troubleshooting
Steps to quickly solve common problems with Ecamm
65 articles
How do I Switch YouTube Channels in Ecamm v4.0?Guide for Upgraders: Using Ecamm with two or more YouTube channels.
Ecamm Platform StatusFind Ecamm's status page.
Stream Deck no longer controlling Ecamm after updating to Sequoia
Identifying your MacHow to identify the details of your Mac computer
Internet Connection RequirementsEcamm Live's internet connection requirements
Screenshare Mode Shows Only The Desktop PictureEcamm needs permission to share your screen.
iPhone or iPad Screen Not Showing Up in EcammIf your iOS device isn't showing up as a camera source when connected via USB, try these steps.
Errors Connecting to Ecamm ServersWhat to check if your Mac can't connect to ecamm.com, or you're getting a connection error in Ecamm Live.
Creating a Sample TraceIf Ecamm becomes unresponsive, a Sample Trace will help our engineers diagnose the problem.
Disabling The Tick Sound When Comments ArriveEcamm plays a sound when someone comments on your stream. You can turn this off.
Scheduled YouTube Live Broadcast Doesn't Go LiveYouTube broadcasts scheduled using YouTube Studio may inadvertently be created as "Webcam" streams, which do not work with Ecamm Live.
Using Custom Stream Key Fails with "An unknown error occurred"Using Custom Stream Key may not work if your network or firewall is blocking certain network ports.
Problem Logging Into Switchboard Live: Account Screen Appears After Logging InTwo-Factor Authentication on Switchboard Live can cause a problem on login in Ecamm Live
Ecamm's Background ItemsWhat are Background Items and should I allow them to run?
Troubleshooting Elgato PrompterSteps to fix display issues with Elgato Prompter
Security Prompt When ScreensharingmacOS 15 (Sequoia) will prompt the user once a month to enable screen capture.
Why am I being asked to “Allow ‘Ecamm’ to find devices on local networks”?macOS Sequoia (15.0) introduces a new permission that Ecamm needs for certain network features
What to Do If You’ve Been Using Skype with EcammHere are your options now that Skype is no longer available.
Adding a Manager to Your YouTube Brand AccountHere's how to add a manager to your YouTube Brand Account so that they can live stream on your channel using Ecamm.
Restrictions on Facebook Group Comments
Adding or Updating a Facebook Scheduled Announcement Image
Broadcasts to Facebook Profile Aren't PublicWhat to do if broadcasts to your Facebook Profile are only visible to Friends even though you've picked Public in Ecamm Live.
Missing Comments When Streaming to Facebook ProfileWhy comments may not show up in Ecamm when broadcasting to your Facebook Profile
Switching From Business Login to Profile LoginHow to switch from a business login to a personal profile login.
"Something Went Wrong" when posting to Facebook as a Business PageWhat to do if you get the error message "Something Went Wrong" when trying to broadcast as a Facebook Business page.
Editing the Description of a Scheduled Broadcast
Error Message When Logging Into FacebookOlder versions of Ecamm can't log into Facebook.
Unable To Start Streaming Error When Posting To a Facebook GroupHow to remove Ecamm from Facebook to re-establish permissions.
Facebook Group Doesn't Allow Live VideoFacebook Groups may require an extra step to enable live video and scheduling.
Scheduling and Time ZonesHow time zones work when scheduling a broadcast on Facebook or YouTube.
NetSkope Proxy Prevents Streaming to FacebookNetSkope's proxy feature interfere's Ecamm Live's ability to stream to Facebook.
Facebook Pages Not Listed In EcammTroubleshoot Facebook Pages not showing up as a Destination in Ecamm
Facebook Live Streaming RequirementsBeginning June 10, 2024, Facebook users need to meet certain requirements in order livestream.
Removing and Re-Adding Ecamm to FacebookFacebook permission issues can sometimes be fixed by following these steps.
Posting Comments to a Personal Facebook Profile from Ecamm
Virtual Camera Looks MirroredWhy do your images and text look flipped backwards when you use the Ecamm Live Virtual Camera in Skype, Zoom, Google, and other apps?
Virtual Camera Doesn't Show Up In AppsTroubleshooting when virtual cam doesn't show up as expected.
Virtual Camera Missing After Zoom UpdateSome older versions of Zoom did not load virtual cameras.
Zoom Video Quality when Using Virtual CameraDetails and troubleshooting steps for improving Zoom video quality
Virtual Cam Not Showing Up in ChromeTroubleshooting when virtual cam doesn't show up as expected in Chrome
Virtual Camera Missing From Microsoft TeamsThe latest version of MS Teams is required to use virtual cameras.
Using Zoom's Web-based Client in ChromeHow to use Zoom's web-based client in Chrome.
"Camera might be blocked" message in Google MeetWhy do I see a message in Google Meet saying that my camera might be blocked when using the Ecamm Virtual Camera?
Troubleshooting HDMI EncodersHow to troubleshoot when connecting a USB-based HDMI encoder such as an Elgato Cam Link to your Mac.
Troubleshooting Blackmagic DevicesSome steps to track down issue with Black magic's popular Ultrastudio Mini Recorder encoder and other Blackmagic devices.
Troubleshooting a Canon DSLR via USBTroubleshooting using your Canon DSLR as a webcam over USB.
Using the Elgato HD60S with EcammHD60S does not show up in Mac apps automatically. Here's how you can get it to work.
Canon EOS M50 Image FreezesWhen using the M50 over USB, it is necessary to have the viewfinder pointed outwards.
Privacy Settings for Canon DSLR USB ConnectionEcamm Live needs permission to use your DSLR as a webcam over USB.
Elgato Facecam Image Quality IssuesThe 'USB Transfer Mode' setting in Elgato's Camera Hub software can affect image quality with the Facecam camera in Ecamm
Significant Delay When Using a USB Webcam in 4K ModeAn apparent bug in macOS Monterey and later causes a 1-2 second delay when USB webcams run in 4K mode.
Apple's Reaction EffectsApple's macOS 14 Sonoma adds system-wide animation reaction effects triggered by gestures.
NDI not displaying video after updating to Sequoia
Network Cameras not working after updating to Sequoia
Issue Connecting Two or More DSLR Cameras via direct USB with macOS SequoiaIf you are connecting two of the same DSLR camera (Canon, Sony, Nikon) to your Mac using USB, only one will show up after upgrading to macOS Sequoia.
Microphones Mute During Video PlaybackYou can control whether or not the sound from your microphone is automatically muted when your camera is not on screen.
Audio Issue with Blackmagic UltraStudio Mini Recorder and Desktop Video 11.6 and NewerFixing an issue with the latest version of Blackmagic Desktop Video software when using Blackmagic UltraStudio Mini Recorder.
Audio Sounds Wrong with the Zoom H4NHow to work around a known issue with using the Zoom H4N as a USB microphone on a Mac.
Echo Cancellation Not AvailableThere are two reasons why Ecamm Live's Echo Cancellation feature may not be available.
Missing Audio in EcammSome steps to troubleshoot missing audio in Ecamm.
Repeating Buzzing Noise when iPad is ConnectedKnown Issue: When connected over USB, the iPad's sound includes a weird low sound every 10 seconds.
Missing or Distorted Audio in Zoom or Teams
"Error Capturing System Audio" when sharing from a specific applicationYou may receive an error when choosing to share audio from an application that has not yet played audio through your system output.