When you try to activate Interview Mode, you may see this message:
"Could not start the interview session. Please contact support if the problem continues. A network issue occurred."
The most common reason for this message is that malware is present on your Mac, and is running a local proxy which is interfering with Ecamm Live. The malware must be removed before it will work.
We recommend running a scanning tool like Malwarebytes or similar to remove any malware and then trying Interview Mode again.
If you are on a heavily restricted office network, your IT administrator may have to open certain ports or whitelist certain servers. Please see this guide for network administrators.