There are a few things to check when your Mac can't connect to the Ecamm website, or if Ecamm Live reports an error connecting to Ecamm servers.

Try Connecting with Your Phone

As a first step, try connecting to ecamm.com using your phone instead of your Mac. If this works okay, then the problem is likely something to do with your Mac, and you can proceed with the steps below.

Captive Wifi

If your Wifi connection is in a public space such as a restaurant or hotel, check to make sure you're able to browse the web in your web browser. It may then prompt you to join the network.

Little Snitch

If you have the Mac app Little Snitch, ensure that it's not set to block connections to ecamm.com

PremierOpinion

Check your Mac's Applications folder for an app called PremierOpinion. If you find it there, drag it to the trash and then reboot your Mac. (PremierOpinion is a spyware app, which will prevent Ecamm Live from connecting to our servers. It can be safely deleted using these steps. There is no need to purchase virus removal software to remove it.)

Lightspeed Systems Relay

Lightspeed Systems Relay is an advanced content filter for the education market. It uses a trusted-man-in-the-middle proxy server to intercept and relay all internet traffic. It is not compatible with Ecamm Live.

Fortinet FortiProxy

Fortinet FortiProxy uses a trusted-man-in-the-middle proxy server to intercept and relay all internet traffic. It is not compatible with Ecamm Live.

Check Your Mac's /etc/hosts File

Some Macs may have an entry for ecamm.com in the /etc/hosts file. This file is a DNS override file found on all Macs. If an entry for ecamm was added at some point in the past, this will prevent the Mac from making any connections to Ecamm servers. To check this, open Terminal and copy/paste in:

grep ecamm /etc/hosts

and the press return. If any output is shown, this indicates an entry for ecamm was found.  Removing the entry isn't a simple process.  You can refer to this guide here, or contact our support team for assistance by clicking the orange chat button in the bottom right corner of this page.

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