General
16 articles
- Identifying your MacHow to identify the details of your Mac computer
- Internet Connection RequirementsEcamm's internet connection requirements
- Screenshare Mode Shows Only The Desktop PictureEcamm needs permission to share your screen.
- iPhone or iPad Screen Not Showing Up in EcammIf your iOS device isn't showing up as a camera source when connected via USB, try these steps.
- Errors Connecting to Ecamm ServersWhat to check if your Mac can't connect to ecamm.com, or you're getting a connection error in Ecamm.
- Creating a Sample TraceIf Ecamm becomes unresponsive, a Sample Trace will help our engineers diagnose the problem.
- Disabling The Tick Sound When Comments ArriveEcamm plays a sound when someone comments on your stream. You can turn this off.
- Scheduled YouTube Live Broadcast Doesn't Go LiveYouTube broadcasts scheduled using YouTube Studio may inadvertently be created as "Webcam" streams, which do not work with Ecamm.
- Using Custom Stream Key Fails with "An unknown error occurred"Using Custom Stream Key may not work if your network or firewall is blocking certain network ports.
- Problem Logging Into Switchboard Live: Account Screen Appears After Logging InTwo-Factor Authentication on Switchboard Live can cause a problem on login in Ecamm
- Ecamm's Background ItemsWhat are Background Items and should I allow them to run?
- Troubleshooting Elgato PrompterSteps to fix display issues with Elgato Prompter
- Security Prompt When ScreensharingmacOS 15 (Sequoia) will prompt the user once a month to enable screen capture.
- Why am I being asked to “Allow ‘Ecamm’ to find devices on local networks”?Ecamm needs local network access for certain network features.
- What to Do If You’ve Been Using Skype with EcammHere are your options now that Skype is no longer available.
- Adding a Manager to Your YouTube Brand AccountHere's how to add a manager to your YouTube Brand Account so that they can live stream on your channel using Ecamm.