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Ecamm Live: Troubleshooting
Ecamm Live: Troubleshooting
Steps to quickly solve common problems with Ecamm Live
+2
58 articles in this collection
Written by
Glen Aspeslagh,
Midori,
Ken Aspeslagh
and 2 others
Where is the Destination Menu in Ecamm Live v4.0?
Guide for Upgraders: How to Start a Live Stream in Ecamm Live v4.0
Written by
Midori
Updated this week
How do I Switch YouTube Channels in Ecamm Live v4.0?
Guide for Upgraders: Using Ecamm Live with two or more YouTube channels.
Written by
Midori
Updated this week
Ecamm Live Platform Status
Find Ecamm Live's status page.
Written by
Glen Aspeslagh
Updated over a week ago
General
Identifying your Mac
How to identify the details of your Mac computer
Written by
Midori
Updated over a week ago
Internet Connection Requirements
Ecamm Live's internet connection requirements
Written by
Midori
Updated over a week ago
Screenshare Mode Shows Only The Desktop Picture
Ecamm Live needs permission to share your screen.
Written by
Glen Aspeslagh
Updated over a week ago
iPhone or iPad Screen Not Showing Up in Ecamm Live
If your iOS device isn't showing up as a camera source when connected via USB, try these steps.
Written by
Glen Aspeslagh
Updated over a week ago
Streaming Platform Requirements
Details on limitations for various streaming platforms.
Written by
Glen Aspeslagh
Updated this week
Errors Connecting to Ecamm Servers
What to check if your Mac can't connect to ecamm.com, or you're getting a connection error in Ecamm Live.
Written by
Glen Aspeslagh
Updated over a week ago
Mac Prompts to Install Rosetta when running Ecamm Live
Ecamm Live Requires Rosetta.
Written by
Mike
Updated over a week ago
Creating a Sample Trace
If Ecamm Live becomes unresponsive, a Sample Trace will help our engineers diagnose the problem.
Written by
Ken Aspeslagh
Updated over a week ago
Disabling The Tick Sound When Comments Arrive
Ecamm Live plays a sound when someone comments on your stream. You can turn this off.
Written by
Ken Aspeslagh
Updated over a week ago
Scheduled YouTube Live Broadcast Doesn't Go Live
YouTube broadcasts scheduled using YouTube Studio may inadvertently be created as "Webcam" streams, which do not work with Ecamm Live.
Written by
Glen Aspeslagh
Updated over a week ago
How To Avoid Echo with Skype Guests
Details on how to avoid an echo in your live broadcasts and recordings when Skype guests speak.
Written by
Midori
Updated over a week ago
Using Custom Stream Key Fails with "An unknown error occurred"
Using Custom Stream Key may not work if your network or firewall is blocking certain network ports.
Written by
Ken Aspeslagh
Updated over a week ago
Problem Logging Into Switchboard Live: Account Screen Appears After Logging In
Two-Factor Authentication on Switchboard Live can cause a problem on login in Ecamm Live
Written by
Mike
Updated over a week ago
Ecamm Live's Background Items
What are Background Items and should I allow them to run?
Written by
Ken Aspeslagh
Updated this week
Streaming to Facebook
Where to Find Facebook Pages and Groups
Written by
Midori
Updated over a week ago
Facebook: Business Page Does Not Appear as a Destination for Streaming
What to do if your Facebook Page is not available as a streaming destination.
Written by
Mike
Updated over a week ago
Restrictions on Facebook Group Comments
Written by
Midori
Updated over a week ago
Adding Yourself as an Admin for a Facebook Group linked to a Page
Written by
Glen Aspeslagh
Updated over a week ago
Adding or Updating a Facebook Scheduled Announcement Image
Written by
Glen Aspeslagh
Updated over a week ago
Broadcasts to Facebook Profile Aren't Public
What to do if broadcasts to your Facebook Profile are only visible to Friends even though you've picked Public in Ecamm Live.
Written by
Glen Aspeslagh
Updated this week
Missing Comments When Streaming to Facebook Profile
Why comments may not show up in Ecamm Live when broadcasting to your Facebook Profile
Written by
Glen Aspeslagh
Updated over a week ago
Switching From Business Login to Profile Login
How to switch from a business login to a personal profile login.
Written by
Glen Aspeslagh
Updated this week
"Something Went Wrong" when posting to Facebook as a Business page
What to do if you get the error message "Something Went Wrong" when trying to broadcast as a Facebook Business page.
Written by
Caleb
Updated this week
Editing the Description of a Scheduled Broadcast
Written by
Midori
Updated over a week ago
Error Message When Logging Into Facebook
Older versions of Ecamm Live can't log into Facebook.
Written by
Glen Aspeslagh
Updated over a week ago
Unable To Start Streaming Error When Posting To a Facebook Group
How to remove Ecamm Live from Facebook to re-establish permissions.
Written by
Glen Aspeslagh
Updated over a week ago
Facebook Group Doesn't Allow Live Video
Facebook Groups may require an extra step to enable live video and scheduling.
Written by
Glen Aspeslagh
Updated over a week ago
Scheduling and Time Zones
How time zones work when scheduling a broadcast on Facebook or YouTube.
Written by
Midori
Updated over a week ago
Ecamm Live Virtual Camera
Virtual Camera Looks Mirrored
Why do your images and text look flipped backwards when you use the Ecamm Live Virtual Camera in Skype, Zoom, Google, and other apps?
Written by
Ken Aspeslagh
Updated over a week ago
Virtual Camera Doesn't Show Up In Apps
Troubleshooting when virtual cam doesn't show up as expected.
Written by
Glen Aspeslagh
Updated over a week ago
Virtual Camera Missing After Zoom Update
Some older versions of Zoom did not load virtual cameras.
Written by
Glen Aspeslagh
Updated over a week ago
Zoom Video Quality when Using Virtual Camera
Details and troubleshooting steps for improving Zoom video quality
Written by
Midori
Updated over a week ago
Virtual Cam Not Showing Up in Chrome
Troubleshooting when virtual cam doesn't show up as expected in Chrome
Written by
Midori
Updated over a week ago
Virtual Camera Missing From Skype
The latest version of Skype loads virtual cameras. Older versions do not.
Written by
Glen Aspeslagh
Updated over a week ago
Virtual Camera Missing From Microsoft Teams
The latest version of MS Teams is required to use virtual cameras.
Written by
Glen Aspeslagh
Updated over a week ago
Using Zoom's Web-based Client in Chrome
How to use Zoom's web-based client in Chrome.
Written by
Glen Aspeslagh
Updated over a week ago
Interview Mode Troubleshooting
"Unable To Start The Call" in Chrome
Steps to troubleshoot and fix the "Unable To Start The Call š" message in Google Chrome when guests try to join an Interview.
Written by
Ken Aspeslagh
Updated over a week ago
Error When Starting Interview Mode
Widespread proxy malware can prevent Interview Mode from working. Here's how to fix it.
Written by
Ken Aspeslagh
Updated over a week ago
Video Input & Camera Issues
Troubleshooting HDMI Encoders
How to troubleshoot when connecting a USB-based HDMI encoder such as an Elgato Cam Link to your Mac.
Written by
Glen Aspeslagh
Updated over a week ago
Troubleshooting Blackmagic Devices
Some steps to track down issue with Black magic's popular Ultrastudio Mini Recorder encoder and other Blackmagic devices.
Written by
Glen Aspeslagh
Updated over a week ago
Troubleshooting a Canon DSLR via USB
Troubleshooting using your Canon DSLR as a webcam over USB.
Written by
Ken Aspeslagh
Updated over a week ago
Using the Elgato HD60S with Ecamm Live
HD60S does not show up in Mac apps automatically. Here's how you can get it to work.
Written by
Glen Aspeslagh
Updated over a week ago
Canon EOS M50 Image Freezes
When using the M50 over USB, it is necessary to have the viewfinder pointed outwards.
Written by
Ken Aspeslagh
Updated over a week ago
Privacy Settings for Canon DSLR USB Connection
Ecamm Live needs permission to use your DSLR as a webcam over USB.
Written by
Ken Aspeslagh
Updated this week
Elgato Facecam Image Quality Issues
The 'USB Transfer Mode' setting in Elgato's Camera Hub software can affect image quality with the Facecam camera in Ecamm Live
Written by
Mike
Updated this week
Significant Delay When Using a USB Webcam in 4K Mode on macOS Monterey
An apparent bug in macOS Monterey causes a 1-2 second delay when USB webcams run in 4K mode.
Written by
Glen Aspeslagh
Updated over a week ago
Ecamm Live 3.9 Requires the Latest NDI HX Drivers
Some NDI camera users may need to update the NDI | HX drivers for compatibility with Ecamm Live 3.9
Written by
Glen Aspeslagh
Updated over a week ago
Audio Issues
Turning Off AppĀ Sounds
How to turn off apps sounds such as comment notifications.
Written by
Midori
Updated over a week ago
Restoring the Built-in Sound Effects
If Ecamm Live's built-in sounds get removed, it's easy to bring them back.
Written by
Ken Aspeslagh
Updated over a week ago
Microphones Mute During Video Playback
You can control whether or not the sound from your microphone is automatically muted when your camera is not on screen.
Written by
Ken Aspeslagh
Updated over a week ago
Audio Issue with Blackmagic UltraStudio Mini Recorder and Desktop Video 11.6 and Newer
Fixing an issue with the latest version of Blackmagic Desktop Video software when using Blackmagic UltraStudio Mini Recorder.
Written by
Glen Aspeslagh
Updated over a week ago
Audio Sounds Wrong with the Zoom H4N
How to work around a known issue with using the Zoom H4N as a USB microphone on a Mac.
Written by
Glen Aspeslagh
Updated over a week ago
Echo Cancellation Not Available
There are two reasons why Ecamm Live's Echo Cancellation feature may not be available.
Written by
Glen Aspeslagh
Updated over a week ago
Missing Audio in Ecamm Live
Some steps to troubleshoot missing audio in Ecamm Live.
Written by
Glen Aspeslagh
Updated over a week ago
Repeating Buzzing Noise when iPad is Connected
Known Issue: When connected over USB, the iPad's sound includes a weird low sound every 10 seconds.
Written by
Ken Aspeslagh
Updated over a week ago