Ecamm Live: Troubleshooting

Steps to quickly solve common problems with Ecamm Live

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45 articles in this collection
Written by Glen Aspeslagh, Midori, Ken Aspeslagh and 2 others
General

✅ Platform Status: No Issues Reported

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Written by Glen Aspeslagh
Updated over a week ago

Internet Connection Requirements

Ecamm Live's internet connection requirements
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Written by Midori
Updated over a week ago

Screenshare Mode Shows Only The Desktop Picture

In macOS 10.15 Catalina or newer, Ecamm Live needs permission to share your screen.
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Written by Glen Aspeslagh
Updated over a week ago

iPhone or iPad Screen Not Showing Up in Ecamm Live

If your iOS device isn't showing up as a camera source when connected via USB, try these steps.
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Written by Glen Aspeslagh
Updated over a week ago

Ensuring That ProPresenter Slides Have a Transparent Background

When using ProPresenter to overlay text and graphics, it's important that your presentation and slide backgrounds are transparent.
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Written by Glen Aspeslagh
Updated over a week ago

How To Avoid Echo with Skype Guests

Details on how to avoid an echo in your live broadcasts and recordings when Skype guests speak.
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Written by Midori
Updated over a week ago

Using Custom Stream Key Fails with "An unknown error occurred"

Using Custom Stream Key may not work if your network or firewall is blocking certain network ports.
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Written by Ken Aspeslagh
Updated over a week ago

How to use Ecamm Live with Google Hangouts

Bring all of Ecamm Live's features into Google Hangouts using virtual camera.
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Written by Katie Fawkes
Updated over a week ago

Errors Connecting to Ecamm Servers

What to check if your Mac can't connect to ecamm.com, or you're getting a connection error in Ecamm Live.
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Written by Glen Aspeslagh
Updated over a week ago

Error When Starting Interview Mode

Widespread proxy malware can prevent Interview Mode from working. Here's how to fix it.
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Written by Ken Aspeslagh
Updated over a week ago
Streaming to Facebook

"Message From Facebook" Error When Starting a Broadcast

Facebook was experiencing an issue that is preventing some livestreams from starting.
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Written by Glen Aspeslagh
Updated this week

Getting a Permalink for a Scheduled Facebook Live

How to get a link to a Facebook Live announcement post.
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Written by Glen Aspeslagh
Updated over a week ago

"Something Went Wrong" when posting to Facebook as a Business page

What to do if you get the error message "Something Went Wrong" when trying to broadcast as a Facebook Business page.
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Written by Caleb Dempsey
Updated over a week ago

Going Live to a Facebook Group

Details and troubleshooting for live streaming to Facebook Groups
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Written by Ken Aspeslagh
Updated over a week ago

Adding Yourself as an Admin for a Facebook Group linked to a Page

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Written by Glen Aspeslagh
Updated over a week ago

Restrictions on Facebook Group Comments

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Written by Midori
Updated over a week ago

Missing Comments When Streaming to Facebook Profile

Why comments may not show up in Ecamm Live when broadcasting to your Facebook Profile
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Written by Glen Aspeslagh
Updated over a week ago

Where to Find Facebook Pages and Groups

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Written by Midori
Updated over a week ago

Scheduling and Time Zones

How time zones work when scheduling a broadcast on Facebook or YouTube.
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Written by Midori
Updated over a week ago

Broadcasts to Facebook Profile Aren't Public

What to do if broadcasts to your Facebook Profile are only visible to Friends even though you've picked Public in Ecamm Live.
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Written by Glen Aspeslagh
Updated over a week ago

Editing the Description of a Scheduled Broadcast

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Written by Midori
Updated over a week ago

Adding or Updating a Facebook Scheduled Announcement Image

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Written by Glen Aspeslagh
Updated over a week ago