All Collections
Ecamm Live: Troubleshooting
Ecamm Live: Troubleshooting

Steps to quickly solve common problems with Ecamm Live

61 articles
Where is the Destination Menu in Ecamm Live v4.0?Guide for Upgraders: How to Start a Live Stream in Ecamm Live v4.0
How do I Switch YouTube Channels in Ecamm Live v4.0?Guide for Upgraders: Using Ecamm Live with two or more YouTube channels.
Ecamm Live Platform StatusFind Ecamm Live's status page.

Identifying your MacHow to identify the details of your Mac computer
Internet Connection RequirementsEcamm Live's internet connection requirements
Screenshare Mode Shows Only The Desktop PictureEcamm Live needs permission to share your screen.
iPhone or iPad Screen Not Showing Up in Ecamm LiveIf your iOS device isn't showing up as a camera source when connected via USB, try these steps.
Streaming Platform RequirementsDetails on limitations for various streaming platforms.
Errors Connecting to Ecamm ServersWhat to check if your Mac can't connect to ecamm.com, or you're getting a connection error in Ecamm Live.
Mac Prompts to Install Rosetta when running Ecamm LiveEcamm Live Requires Rosetta.
Creating a Sample TraceIf Ecamm Live becomes unresponsive, a Sample Trace will help our engineers diagnose the problem.
Disabling The Tick Sound When Comments ArriveEcamm Live plays a sound when someone comments on your stream. You can turn this off.
Scheduled YouTube Live Broadcast Doesn't Go LiveYouTube broadcasts scheduled using YouTube Studio may inadvertently be created as "Webcam" streams, which do not work with Ecamm Live.
How To Avoid Echo with Skype GuestsDetails on how to avoid an echo in your live broadcasts and recordings when Skype guests speak.
Using Custom Stream Key Fails with "An unknown error occurred"Using Custom Stream Key may not work if your network or firewall is blocking certain network ports.
Problem Logging Into Switchboard Live: Account Screen Appears After Logging InTwo-Factor Authentication on Switchboard Live can cause a problem on login in Ecamm Live
Ecamm Live's Background ItemsWhat are Background Items and should I allow them to run?

Restrictions on Facebook Group Comments
Adding or Updating a Facebook Scheduled Announcement Image
Broadcasts to Facebook Profile Aren't PublicWhat to do if broadcasts to your Facebook Profile are only visible to Friends even though you've picked Public in Ecamm Live.
Missing Comments When Streaming to Facebook ProfileWhy comments may not show up in Ecamm Live when broadcasting to your Facebook Profile
Switching From Business Login to Profile LoginHow to switch from a business login to a personal profile login.
"Something Went Wrong" when posting to Facebook as a Business PageWhat to do if you get the error message "Something Went Wrong" when trying to broadcast as a Facebook Business page.
Editing the Description of a Scheduled Broadcast
Error Message When Logging Into FacebookOlder versions of Ecamm Live can't log into Facebook.
Unable To Start Streaming Error When Posting To a Facebook GroupHow to remove Ecamm Live from Facebook to re-establish permissions.
Facebook Group Doesn't Allow Live VideoFacebook Groups may require an extra step to enable live video and scheduling.
Scheduling and Time ZonesHow time zones work when scheduling a broadcast on Facebook or YouTube.
NetSkope Proxy Prevents Streaming to FacebookNetSkope's proxy feature interfere's Ecamm Live's ability to stream to Facebook.
Facebook Pages Not Listed In Ecamm LiveTroubleshoot Facebook Pages not showing up as a Destination in Ecamm Live
Facebook Live Streaming RequirementsBeginning June 10, 2024, Facebook users need to meet certain requirements in order livestream.
Removing and Re-Adding Ecamm Live to FacebookFacebook permission issues can sometimes be fixed by following these steps.