Ecamm Live: Troubleshooting

Steps to quickly solve common problems with Ecamm Live

Glen Aspeslagh avatar Midori avatar Ken Aspeslagh avatar +3
55 articles in this collection
Written by Glen Aspeslagh, Midori, Ken Aspeslagh and 3 others
General

Ecamm Live Platform Status

Find Ecamm Live's status page.
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Written by Glen Aspeslagh
Updated yesterday

Mac Prompts to Install Rosetta when running Ecamm Live

Ecamm Live Requires Rosetta.
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Written by Mike
Updated yesterday

"Unable To Start The Call" in Chrome

Steps to troubleshoot and fix the "Unable To Start The Call 😭" message in Google Chrome when guests try to join an Interview.
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Written by Ken Aspeslagh
Updated yesterday

Internet Connection Requirements

Ecamm Live's internet connection requirements
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Written by Midori
Updated yesterday

Scheduled YouTube Live Broadcast Doesn't Go Live

YouTube broadcasts scheduled using YouTube Studio may inadvertently be created as "Webcam" streams, which do not work with Ecamm Live.
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Written by Glen Aspeslagh
Updated yesterday

Screenshare Mode Shows Only The Desktop Picture

In macOS 10.15 Catalina or newer, Ecamm Live needs permission to share your screen.
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Written by Glen Aspeslagh
Updated yesterday

iPhone or iPad Screen Not Showing Up in Ecamm Live

If your iOS device isn't showing up as a camera source when connected via USB, try these steps.
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Written by Glen Aspeslagh
Updated yesterday

Ensuring That ProPresenter Slides Have a Transparent Background

When using ProPresenter to overlay text and graphics, it's important that your presentation and slide backgrounds are transparent.
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Written by Glen Aspeslagh
Updated yesterday

How To Avoid Echo with Skype Guests

Details on how to avoid an echo in your live broadcasts and recordings when Skype guests speak.
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Written by Midori
Updated yesterday

Using Custom Stream Key Fails with "An unknown error occurred"

Using Custom Stream Key may not work if your network or firewall is blocking certain network ports.
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Written by Ken Aspeslagh
Updated yesterday

How to use Ecamm Live with Google Hangouts

Bring all of Ecamm Live's features into Google Hangouts using virtual camera.
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Written by Katie Fawkes
Updated yesterday

Errors Connecting to Ecamm Servers

What to check if your Mac can't connect to ecamm.com, or you're getting a connection error in Ecamm Live.
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Written by Glen Aspeslagh
Updated yesterday

Error When Starting Interview Mode

Widespread proxy malware can prevent Interview Mode from working. Here's how to fix it.
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Written by Ken Aspeslagh
Updated yesterday

Problem Logging Into Switchboard Live: Account Screen Appears After Logging In

Two-Factor Authentication on Switchboard Live can cause a problem on login in Ecamm Live
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Written by Mike
Updated yesterday

Creating a Sample Trace

If Ecamm Live becomes unresponsive, a Sample Trace will help our engineers diagnose the problem.
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Written by Ken Aspeslagh
Updated yesterday
Camera Issues

Significant Delay When Using a USB Webcam in 4K Mode on macOS Monterey

An apparent bug in macOS Monterey causes a 1-2 second delay when USB webcams run in 4K mode.
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Written by Glen Aspeslagh
Updated yesterday

Ecamm Live 3.9 Requires the Latest NDI HX Drivers

Some NDI camera users may need to update the NDI | HX drivers for compatibility with Ecamm Live 3.9
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Written by Glen Aspeslagh
Updated yesterday

Troubleshooting HDMI Encoders

How to troubleshoot when connecting a USB-based HDMI encoder such as an Elgato Cam Link to your Mac.
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Written by Glen Aspeslagh
Updated yesterday

Troubleshooting Blackmagic Devices

Some steps to track down issue with Black magic's popular Ultrastudio Mini Recorder encoder and other Blackmagic devices.
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Written by Glen Aspeslagh
Updated yesterday

Privacy Settings for Canon DSLR USB Connection

In macOS 10.15.2 Catalina or newer, Ecamm Live needs permission to us your DSLR as as a webcam over USB.
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Written by Ken Aspeslagh
Updated yesterday

Troubleshooting a Canon DSLR via USB

Troubleshooting using your Canon DSLR as a webcam over USB.
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Written by Ken Aspeslagh
Updated yesterday

Using the Elgato HD60S with Ecamm Live

HD60S does not show up in Mac apps automatically. Here's how you can get it to work.
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Written by Glen Aspeslagh
Updated yesterday

EpocCam Missing After Update To Catalina

EpocCam may no longer show up in Ecamm Live after updating to macOS 10.15 Catalina.
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Written by Glen Aspeslagh
Updated yesterday

How to Prevent Sony DSLR from Powering Off Due to Temperature

The Sony Alpha series will sometimes automatically shut off due to temperature. You can mitigate this using these steps.
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Written by Ken Aspeslagh
Updated yesterday

Canon EOS M50 Image Freezes

When using the M50 over USB, it is necessary to have the viewfinder pointed outwards.
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Written by Ken Aspeslagh
Updated yesterday
Streaming to Facebook

Error Message When Logging Into Facebook

Older versions of Ecamm Live can't log into Facebook.
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Written by Glen Aspeslagh
Updated yesterday

Facebook Group Doesn't Allow Live Video

Some Facebook Groups require an extra step to enable live video.
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Written by Glen Aspeslagh
Updated yesterday

Unable To Start Streaming Error When Posting To a Facebook Group

How to remove Ecamm Live from Facebook to re-establish permissions.
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Written by Glen Aspeslagh
Updated yesterday

Getting a Permalink for a Scheduled Facebook Live

How to get a link to a Facebook Live announcement post.
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Written by Glen Aspeslagh
Updated yesterday

"Something Went Wrong" when posting to Facebook as a Business page

What to do if you get the error message "Something Went Wrong" when trying to broadcast as a Facebook Business page.
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Written by Caleb
Updated yesterday

Going Live to a Facebook Group

Details and troubleshooting for live streaming to Facebook Groups
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Written by Ken Aspeslagh
Updated yesterday

Adding Yourself as an Admin for a Facebook Group linked to a Page

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Written by Glen Aspeslagh
Updated yesterday

Restrictions on Facebook Group Comments

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Written by Midori
Updated yesterday

Missing Comments When Streaming to Facebook Profile

Why comments may not show up in Ecamm Live when broadcasting to your Facebook Profile
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Written by Glen Aspeslagh
Updated yesterday

Where to Find Facebook Pages and Groups

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Written by Midori
Updated yesterday

Scheduling and Time Zones

How time zones work when scheduling a broadcast on Facebook or YouTube.
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Written by Midori
Updated yesterday

Broadcasts to Facebook Profile Aren't Public

What to do if broadcasts to your Facebook Profile are only visible to Friends even though you've picked Public in Ecamm Live.
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Written by Glen Aspeslagh
Updated yesterday

Editing the Description of a Scheduled Broadcast

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Written by Midori
Updated yesterday

Adding or Updating a Facebook Scheduled Announcement Image

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Written by Glen Aspeslagh
Updated yesterday