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Ecamm Live: Troubleshooting

Steps to quickly solve common problems with Ecamm Live

65 articles
Where is the Destination Menu in Ecamm Live v4.0?Guide for Upgraders: How to Start a Live Stream in Ecamm Live v4.0
How do I Switch YouTube Channels in Ecamm Live v4.0?Guide for Upgraders: Using Ecamm Live with two or more YouTube channels.
Ecamm Live Platform StatusFind Ecamm Live's status page.
Stream Deck no longer controlling Ecamm Live after updating to Sequoia
General

Identifying your MacHow to identify the details of your Mac computer
Internet Connection RequirementsEcamm Live's internet connection requirements
Screenshare Mode Shows Only The Desktop PictureEcamm Live needs permission to share your screen.
iPhone or iPad Screen Not Showing Up in Ecamm LiveIf your iOS device isn't showing up as a camera source when connected via USB, try these steps.
Errors Connecting to Ecamm ServersWhat to check if your Mac can't connect to ecamm.com, or you're getting a connection error in Ecamm Live.
Creating a Sample TraceIf Ecamm Live becomes unresponsive, a Sample Trace will help our engineers diagnose the problem.
Disabling The Tick Sound When Comments ArriveEcamm Live plays a sound when someone comments on your stream. You can turn this off.
Scheduled YouTube Live Broadcast Doesn't Go LiveYouTube broadcasts scheduled using YouTube Studio may inadvertently be created as "Webcam" streams, which do not work with Ecamm Live.
Using Custom Stream Key Fails with "An unknown error occurred"Using Custom Stream Key may not work if your network or firewall is blocking certain network ports.
Problem Logging Into Switchboard Live: Account Screen Appears After Logging InTwo-Factor Authentication on Switchboard Live can cause a problem on login in Ecamm Live
Ecamm Live's Background ItemsWhat are Background Items and should I allow them to run?
Troubleshooting Elgato PrompterSteps to fix display issues with Elgato Prompter
Security Prompt When ScreensharingmacOS 15 (Sequoia) will prompt the user once a month to enable screen capture.
Why am I being asked to “Allow ‘Ecamm Live’ to find devices on local networks”?macOS Sequoia (15.0) introduces a new permission that Ecamm Live needs for certain network features
What to Do If You’ve Been Using Skype with EcammHere are your options now that Skype is no longer available.
Streaming to Facebook

Restrictions on Facebook Group Comments
Adding or Updating a Facebook Scheduled Announcement Image
Broadcasts to Facebook Profile Aren't PublicWhat to do if broadcasts to your Facebook Profile are only visible to Friends even though you've picked Public in Ecamm Live.
Missing Comments When Streaming to Facebook ProfileWhy comments may not show up in Ecamm Live when broadcasting to your Facebook Profile
Switching From Business Login to Profile LoginHow to switch from a business login to a personal profile login.
"Something Went Wrong" when posting to Facebook as a Business PageWhat to do if you get the error message "Something Went Wrong" when trying to broadcast as a Facebook Business page.
Editing the Description of a Scheduled Broadcast
Error Message When Logging Into FacebookOlder versions of Ecamm Live can't log into Facebook.
Unable To Start Streaming Error When Posting To a Facebook GroupHow to remove Ecamm Live from Facebook to re-establish permissions.
Facebook Group Doesn't Allow Live VideoFacebook Groups may require an extra step to enable live video and scheduling.
Scheduling and Time ZonesHow time zones work when scheduling a broadcast on Facebook or YouTube.
NetSkope Proxy Prevents Streaming to FacebookNetSkope's proxy feature interfere's Ecamm Live's ability to stream to Facebook.
Facebook Pages Not Listed In Ecamm LiveTroubleshoot Facebook Pages not showing up as a Destination in Ecamm Live
Facebook Live Streaming RequirementsBeginning June 10, 2024, Facebook users need to meet certain requirements in order livestream.
Removing and Re-Adding Ecamm Live to FacebookFacebook permission issues can sometimes be fixed by following these steps.
Video Input & Camera Issues

Troubleshooting HDMI EncodersHow to troubleshoot when connecting a USB-based HDMI encoder such as an Elgato Cam Link to your Mac.
Troubleshooting Blackmagic DevicesSome steps to track down issue with Black magic's popular Ultrastudio Mini Recorder encoder and other Blackmagic devices.
Troubleshooting a Canon DSLR via USBTroubleshooting using your Canon DSLR as a webcam over USB.
Using the Elgato HD60S with Ecamm LiveHD60S does not show up in Mac apps automatically. Here's how you can get it to work.
Canon EOS M50 Image FreezesWhen using the M50 over USB, it is necessary to have the viewfinder pointed outwards.
Privacy Settings for Canon DSLR USB ConnectionEcamm Live needs permission to use your DSLR as a webcam over USB.
Elgato Facecam Image Quality IssuesThe 'USB Transfer Mode' setting in Elgato's Camera Hub software can affect image quality with the Facecam camera in Ecamm Live
Significant Delay When Using a USB Webcam in 4K ModeAn apparent bug in macOS Monterey and later causes a 1-2 second delay when USB webcams run in 4K mode.
Ecamm Live 3.9 Requires the Latest NDI HX DriversSome NDI camera users may need to update the NDI | HX drivers for compatibility with Ecamm Live 3.9
Apple's Reaction EffectsApple's macOS 14 Sonoma adds system-wide animation reaction effects triggered by gestures.
NDI not displaying video after updating to Sequoia
Network Cameras not working after updating to Sequoia
Issue Connecting Two or More DSLR Cameras via direct USB with macOS SequoiaIf you are connecting two of the same DSLR camera (Canon, Sony, Nikon) to your Mac using USB, only one will show up after upgrading to macOS Sequoia.