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Ecamm Live: Troubleshooting
Ecamm Live: Troubleshooting
Steps to quickly solve common problems with Ecamm Live
+2
48 articles in this collection
Written by
Glen Aspeslagh,
Midori,
Ken Aspeslagh
and 2 others
Tuesday, April 20 Ecamm Live Login Issue
A service provider outage prevented Ecamm Live login from working properly. Service has been restored.
Written by
Glen Aspeslagh
Updated yesterday
General
✅ Platform Status: No Issues Reported
Written by
Glen Aspeslagh
Updated yesterday
"Unable To Start The Call" in Chrome
Steps to troubleshoot and fix the "Unable To Start The Call 😭" message in Google Chrome when guests try to join an Interview.
Written by
Ken Aspeslagh
Updated over a week ago
Internet Connection Requirements
Ecamm Live's internet connection requirements
Written by
Midori
Updated over a week ago
Scheduled YouTube Live Broadcast Doesn't Go Live
YouTube broadcasts scheduled using YouTube Studio may inadvertently be created as "Webcam" streams, which do not work with Ecamm Live.
Written by
Glen Aspeslagh
Updated over a week ago
Screenshare Mode Shows Only The Desktop Picture
In macOS 10.15 Catalina or newer, Ecamm Live needs permission to share your screen.
Written by
Glen Aspeslagh
Updated over a week ago
iPhone or iPad Screen Not Showing Up in Ecamm Live
If your iOS device isn't showing up as a camera source when connected via USB, try these steps.
Written by
Glen Aspeslagh
Updated over a week ago
Ensuring That ProPresenter Slides Have a Transparent Background
When using ProPresenter to overlay text and graphics, it's important that your presentation and slide backgrounds are transparent.
Written by
Glen Aspeslagh
Updated over a week ago
How To Avoid Echo with Skype Guests
Details on how to avoid an echo in your live broadcasts and recordings when Skype guests speak.
Written by
Midori
Updated over a week ago
Using Custom Stream Key Fails with "An unknown error occurred"
Using Custom Stream Key may not work if your network or firewall is blocking certain network ports.
Written by
Ken Aspeslagh
Updated over a week ago
How to use Ecamm Live with Google Hangouts
Bring all of Ecamm Live's features into Google Hangouts using virtual camera.
Written by
Katie Fawkes
Updated over a week ago
Errors Connecting to Ecamm Servers
What to check if your Mac can't connect to ecamm.com, or you're getting a connection error in Ecamm Live.
Written by
Glen Aspeslagh
Updated over a week ago
Error When Starting Interview Mode
Widespread proxy malware can prevent Interview Mode from working. Here's how to fix it.
Written by
Ken Aspeslagh
Updated over a week ago
Ecamm Live Virtual Camera
Virtual Camera Missing After Zoom Update
Some older versions of Zoom did not load virtual cameras.
Written by
Glen Aspeslagh
Updated over a week ago
Virtual Camera Missing After Skype Update
The latest version of Skype does not load virtual cameras.
Written by
Glen Aspeslagh
Updated over a week ago
Virtual Camera Missing After Microsoft Teams Update
Workarounds for MS Teams no longer loading virtual cameras.
Written by
Glen Aspeslagh
Updated over a week ago
Zoom Video Quality when Using Virtual Camera
Details and troubleshooting steps for improving Zoom video quality
Written by
Midori
Updated over a week ago
Virtual Camera Doesn't Show Up In Apps
Troubleshooting when virtual cam doesn't show up as expected.
Written by
Glen Aspeslagh
Updated over a week ago
Virtual Cam Not Showing Up in Chrome
Troubleshooting when virtual cam doesn't show up as expected in Chrome
Written by
Midori
Updated over a week ago
Virtual Camera Looks Mirrored
Why do your images and text look flipped backwards when you use the Ecamm Live Virtual Camera in Skype, Zoom, Google, and other apps?
Written by
Ken Aspeslagh
Updated over a week ago
Using Zoom's Web-based Client in Chrome
How to use Zoom's web-based client in Chrome.
Written by
Glen Aspeslagh
Updated over a week ago
Camera Issues
Troubleshooting HDMI Encoders
How to troubleshoot when connecting a USB-based HDMI encoder such as an Elgato Cam Link to your Mac.
Written by
Glen Aspeslagh
Updated over a week ago
Troubleshooting Blackmagic Devices
Some steps to track down issue with Black magic's popular Ultrastudio Mini Recorder encoder and other Blackmagic devices.
Written by
Glen Aspeslagh
Updated over a week ago
Privacy Settings for Canon DSLR USB Connection
In macOS 10.15.2 Catalina or newer, Ecamm Live needs permission to us your DSLR as as a webcam over USB.
Written by
Ken Aspeslagh
Updated over a week ago
Troubleshooting a Canon DSLR via USB
Troubleshooting using your Canon DSLR as a webcam over USB.
Written by
Ken Aspeslagh
Updated over a week ago
Using the Elgato HD60S with Ecamm Live
HD60S does not show up in Mac apps automatically. Here's how you can get it to work.
Written by
Glen Aspeslagh
Updated over a week ago
EpocCam Missing After Update To Catalina
EpocCam may no longer show up in Ecamm Live after updating to macOS 10.15 Catalina.
Written by
Glen Aspeslagh
Updated over a week ago
How to Prevent Sony DSLR from Powering Off Due to Temperature
The Sony Alpha series will sometimes automatically shut off due to temperature. You can mitigate this using these steps.
Written by
Ken Aspeslagh
Updated over a week ago
Canon EOS M50 Image Freezes
When using the M50 over USB, it is necessary to have the viewfinder pointed outwards.
Written by
Ken Aspeslagh
Updated over a week ago
Audio Issues
Using RØDECaster Pro with Ecamm Live
How to avoid doubled audio when using RØDE's RODECaster Pro audio interface with Ecamm Live.
Written by
Glen Aspeslagh
Updated over a week ago
Syncing Audio By Adding a Mic Delay When Using Ecamm Live Virtual Camera with Zoom
How to sync up audio when using Ecamm Live Virtual Camera with Zoom.
Written by
Glen Aspeslagh
Updated over a week ago
Audio Issue with Blackmagic UltraStudio Mini Recorder and Desktop Video 11.6 and Newer
Fixing an issue with the latest version of Blackmagic Desktop Video software when using Blackmagic UltraStudio Mini Recorder.
Written by
Glen Aspeslagh
Updated over a week ago
Audio Sounds Wrong with the Zoom H4N
How to work around a known issue with using the Zoom H4N as a USB microphone on a Mac.
Written by
Glen Aspeslagh
Updated over a week ago
Missing Audio in Ecamm Live
Some steps to troubleshoot missing audio in Ecamm Live.
Written by
Glen Aspeslagh
Updated over a week ago
Echo Cancellation Not Available
There are two reasons why Ecamm Live's Echo Cancellation feature may not be available.
Written by
Glen Aspeslagh
Updated over a week ago
Microphones Mute During Video Playback
You can control whether or not the sound from your microphone is automatically muted when your camera is not on screen.
Written by
Ken Aspeslagh
Updated over a week ago
Streaming to Facebook
Unable To Start Streaming Error When Posting To a Facebook Group
How to remove Ecamm Live from Facebook to re-establish permissions.
Written by
Glen Aspeslagh
Updated over a week ago
Getting a Permalink for a Scheduled Facebook Live
How to get a link to a Facebook Live announcement post.
Written by
Glen Aspeslagh
Updated over a week ago
"Something Went Wrong" when posting to Facebook as a Business page
What to do if you get the error message "Something Went Wrong" when trying to broadcast as a Facebook Business page.
Written by
Caleb Dempsey
Updated over a week ago
Going Live to a Facebook Group
Details and troubleshooting for live streaming to Facebook Groups
Written by
Ken Aspeslagh
Updated over a week ago
Adding Yourself as an Admin for a Facebook Group linked to a Page
Written by
Glen Aspeslagh
Updated over a week ago
Restrictions on Facebook Group Comments
Written by
Midori
Updated over a week ago
Missing Comments When Streaming to Facebook Profile
Why comments may not show up in Ecamm Live when broadcasting to your Facebook Profile
Written by
Glen Aspeslagh
Updated over a week ago
Where to Find Facebook Pages and Groups
Written by
Midori
Updated over a week ago
Scheduling and Time Zones
How time zones work when scheduling a broadcast on Facebook or YouTube.
Written by
Midori
Updated over a week ago
Broadcasts to Facebook Profile Aren't Public
What to do if broadcasts to your Facebook Profile are only visible to Friends even though you've picked Public in Ecamm Live.
Written by
Glen Aspeslagh
Updated over a week ago
Editing the Description of a Scheduled Broadcast
Written by
Midori
Updated over a week ago
Adding or Updating a Facebook Scheduled Announcement Image
Written by
Glen Aspeslagh
Updated over a week ago