Ecamm Live: Troubleshooting

Steps to quickly solve common problems with Ecamm Live

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56 articles in this collection
Written by Glen Aspeslagh, Midori, Ken Aspeslagh and 2 others
General

Identifying your Mac

How to identify the details of your Mac computer
Midori avatar
Written by Midori
Updated over a week ago

Internet Connection Requirements

Ecamm Live's internet connection requirements
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Written by Midori
Updated over a week ago

Screenshare Mode Shows Only The Desktop Picture

In macOS 10.15 Catalina or newer, Ecamm Live needs permission to share your screen.
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Written by Glen Aspeslagh
Updated over a week ago

iPhone or iPad Screen Not Showing Up in Ecamm Live

If your iOS device isn't showing up as a camera source when connected via USB, try these steps.
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Written by Glen Aspeslagh
Updated over a week ago

Errors Connecting to Ecamm Servers

What to check if your Mac can't connect to ecamm.com, or you're getting a connection error in Ecamm Live.
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Written by Glen Aspeslagh
Updated over a week ago

Mac Prompts to Install Rosetta when running Ecamm Live

Ecamm Live Requires Rosetta.
Mike avatar
Written by Mike
Updated over a week ago

Creating a Sample Trace

If Ecamm Live becomes unresponsive, a Sample Trace will help our engineers diagnose the problem.
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Written by Ken Aspeslagh
Updated over a week ago

Disabling The Tick Sound When Comments Arrive

Ecamm Live plays a sound when someone comments on your stream. You can turn this off.
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Written by Ken Aspeslagh
Updated over a week ago

Scheduled YouTube Live Broadcast Doesn't Go Live

YouTube broadcasts scheduled using YouTube Studio may inadvertently be created as "Webcam" streams, which do not work with Ecamm Live.
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Written by Glen Aspeslagh
Updated over a week ago

How To Avoid Echo with Skype Guests

Details on how to avoid an echo in your live broadcasts and recordings when Skype guests speak.
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Written by Midori
Updated over a week ago

Using Custom Stream Key Fails with "An unknown error occurred"

Using Custom Stream Key may not work if your network or firewall is blocking certain network ports.
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Written by Ken Aspeslagh
Updated over a week ago

Problem Logging Into Switchboard Live: Account Screen Appears After Logging In

Two-Factor Authentication on Switchboard Live can cause a problem on login in Ecamm Live
Mike avatar
Written by Mike
Updated over a week ago
Streaming to Facebook

Where to Find Facebook Pages and Groups

Midori avatar
Written by Midori
Updated over a week ago

Facebook: Business Page Does Not Appear as a Destination for Streaming

What to do if your Facebook Page is not available as a streaming destination.
Mike avatar
Written by Mike
Updated yesterday

Restrictions on Facebook Group Comments

Midori avatar
Written by Midori
Updated yesterday

Adding Yourself as an Admin for a Facebook Group linked to a Page

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Written by Glen Aspeslagh
Updated over a week ago

Adding or Updating a Facebook Scheduled Announcement Image

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Written by Glen Aspeslagh
Updated over a week ago

Broadcasts to Facebook Profile Aren't Public

What to do if broadcasts to your Facebook Profile are only visible to Friends even though you've picked Public in Ecamm Live.
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Written by Glen Aspeslagh
Updated over a week ago

Missing Comments When Streaming to Facebook Profile

Why comments may not show up in Ecamm Live when broadcasting to your Facebook Profile
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Written by Glen Aspeslagh
Updated over a week ago

Switching From Business Login to Profile Login

How to switch from a business login to a personal profile login.
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Written by Glen Aspeslagh
Updated over a week ago

"Something Went Wrong" when posting to Facebook as a Business page

What to do if you get the error message "Something Went Wrong" when trying to broadcast as a Facebook Business page.
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Written by Caleb
Updated over a week ago

Editing the Description of a Scheduled Broadcast

Midori avatar
Written by Midori
Updated over a week ago

Error Message When Logging Into Facebook

Older versions of Ecamm Live can't log into Facebook.
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Written by Glen Aspeslagh
Updated over a week ago

Unable To Start Streaming Error When Posting To a Facebook Group

How to remove Ecamm Live from Facebook to re-establish permissions.
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Written by Glen Aspeslagh
Updated over a week ago

Facebook Group Doesn't Allow Live Video

Facebook Groups may require an extra step to enable live video and scheduling.
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Written by Glen Aspeslagh
Updated this week

Scheduling and Time Zones

How time zones work when scheduling a broadcast on Facebook or YouTube.
Midori avatar
Written by Midori
Updated over a week ago
Video Input & Camera Issues

Troubleshooting HDMI Encoders

How to troubleshoot when connecting a USB-based HDMI encoder such as an Elgato Cam Link to your Mac.
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Written by Glen Aspeslagh
Updated over a week ago

Troubleshooting Blackmagic Devices

Some steps to track down issue with Black magic's popular Ultrastudio Mini Recorder encoder and other Blackmagic devices.
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Written by Glen Aspeslagh
Updated over a week ago

Troubleshooting a Canon DSLR via USB

Troubleshooting using your Canon DSLR as a webcam over USB.
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Written by Ken Aspeslagh
Updated over a week ago

Using the Elgato HD60S with Ecamm Live

HD60S does not show up in Mac apps automatically. Here's how you can get it to work.
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Written by Glen Aspeslagh
Updated over a week ago

Canon EOS M50 Image Freezes

When using the M50 over USB, it is necessary to have the viewfinder pointed outwards.
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Written by Ken Aspeslagh
Updated over a week ago

Privacy Settings for Canon DSLR USB Connection

In macOS 10.15.2 Catalina or newer, Ecamm Live needs permission to us your DSLR as as a webcam over USB.
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Written by Ken Aspeslagh
Updated over a week ago

Significant Delay When Using a USB Webcam in 4K Mode on macOS Monterey

An apparent bug in macOS Monterey causes a 1-2 second delay when USB webcams run in 4K mode.
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Written by Glen Aspeslagh
Updated over a week ago

Ecamm Live 3.9 Requires the Latest NDI HX Drivers

Some NDI camera users may need to update the NDI | HX drivers for compatibility with Ecamm Live 3.9
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Written by Glen Aspeslagh
Updated over a week ago

EpocCam Missing After Update To Catalina

EpocCam may no longer show up in Ecamm Live after updating to macOS 10.15 Catalina.
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Written by Glen Aspeslagh
Updated over a week ago