Ecamm Live: Troubleshooting

Ecamm Live Platform Status

Find Ecamm Live's status page.

Written by Glen Aspeslagh
Updated over a week ago

Elgato Facecam image quality issues

The 'USB Transfer Mode' setting in Elgato's Camera Hub software can affect image quality with the Facecam camera in Ecamm Live

Written by Mike
Updated over a week ago

Identifying your Mac

How to identify the details of your Mac computer

Written by Midori
Updated over a week ago

Internet Connection Requirements

Ecamm Live's internet connection requirements

Written by Midori
Updated over a week ago

Screenshare Mode Shows Only The Desktop Picture

In macOS 10.15 Catalina or newer, Ecamm Live needs permission to share your screen.

Written by Glen Aspeslagh
Updated over a week ago

iPhone or iPad Screen Not Showing Up in Ecamm Live

If your iOS device isn't showing up as a camera source when connected via USB, try these steps.

Written by Glen Aspeslagh
Updated over a week ago

Errors Connecting to Ecamm Servers

What to check if your Mac can't connect to ecamm.com, or you're getting a connection error in Ecamm Live.

Written by Glen Aspeslagh
Updated over a week ago

Mac Prompts to Install Rosetta when running Ecamm Live

Ecamm Live Requires Rosetta.

Written by Mike
Updated over a week ago

Creating a Sample Trace

If Ecamm Live becomes unresponsive, a Sample Trace will help our engineers diagnose the problem.

Written by Ken Aspeslagh
Updated over a week ago

Disabling The Tick Sound When Comments Arrive

Ecamm Live plays a sound when someone comments on your stream. You can turn this off.

Written by Ken Aspeslagh
Updated over a week ago

Scheduled YouTube Live Broadcast Doesn't Go Live

YouTube broadcasts scheduled using YouTube Studio may inadvertently be created as "Webcam" streams, which do not work with Ecamm Live.

Written by Glen Aspeslagh
Updated over a week ago

How To Avoid Echo with Skype Guests

Details on how to avoid an echo in your live broadcasts and recordings when Skype guests speak.

Written by Midori
Updated over a week ago

Using Custom Stream Key Fails with "An unknown error occurred"

Using Custom Stream Key may not work if your network or firewall is blocking certain network ports.

Written by Ken Aspeslagh
Updated over a week ago

Problem Logging Into Switchboard Live: Account Screen Appears After Logging In

Two-Factor Authentication on Switchboard Live can cause a problem on login in Ecamm Live

Written by Mike
Updated over a week ago

Where to Find Facebook Pages and Groups

Written by Midori
Updated over a week ago

Facebook: Business Page Does Not Appear as a Destination for Streaming

What to do if your Facebook Page is not available as a streaming destination

Written by Mike
Updated yesterday

Restrictions on Facebook Group Comments

Written by Midori
Updated over a week ago

Adding Yourself as an Admin for a Facebook Group linked to a Page

Written by Glen Aspeslagh
Updated over a week ago

Adding or Updating a Facebook Scheduled Announcement Image

Written by Glen Aspeslagh
Updated over a week ago

Broadcasts to Facebook Profile Aren't Public

What to do if broadcasts to your Facebook Profile are only visible to Friends even though you've picked Public in Ecamm Live.

Written by Glen Aspeslagh
Updated over a week ago

Missing Comments When Streaming to Facebook Profile

Why comments may not show up in Ecamm Live when broadcasting to your Facebook Profile

Written by Glen Aspeslagh
Updated over a week ago

Switching From Business Login to Profile Login

How to switch from a business login to a personal profile login.

Written by Glen Aspeslagh
Updated over a week ago

"Something Went Wrong" when posting to Facebook as a Business page

What to do if you get the error message "Something Went Wrong" when trying to broadcast as a Facebook Business page.

Written by Caleb
Updated over a week ago

Editing the Description of a Scheduled Broadcast

Written by Midori
Updated over a week ago

Error Message When Logging Into Facebook

Older versions of Ecamm Live can't log into Facebook.

Written by Glen Aspeslagh
Updated over a week ago

Unable To Start Streaming Error When Posting To a Facebook Group

How to remove Ecamm Live from Facebook to re-establish permissions.

Written by Glen Aspeslagh
Updated over a week ago

Facebook Group Doesn't Allow Live Video

Some Facebook Groups require an extra step to enable live video.

Written by Glen Aspeslagh
Updated over a week ago

Scheduling and Time Zones

How time zones work when scheduling a broadcast on Facebook or YouTube.

Written by Midori
Updated over a week ago

Virtual Camera Looks Mirrored

Why do your images and text look flipped backwards when you use the Ecamm Live Virtual Camera in Skype, Zoom, Google, and other apps?

Written by Ken Aspeslagh
Updated over a week ago

Virtual Camera Doesn't Show Up In Apps

Troubleshooting when virtual cam doesn't show up as expected.

Written by Glen Aspeslagh
Updated over a week ago

Virtual Camera Missing After Zoom Update

Some older versions of Zoom did not load virtual cameras.

Written by Glen Aspeslagh
Updated over a week ago

Zoom Video Quality when Using Virtual Camera

Details and troubleshooting steps for improving Zoom video quality

Written by Midori
Updated over a week ago

Virtual Cam Not Showing Up in Chrome

Troubleshooting when virtual cam doesn't show up as expected in Chrome

Written by Midori
Updated over a week ago

Virtual Camera Missing From Skype

The latest version of Skype loads virtual cameras. Older versions do not.

Written by Glen Aspeslagh
Updated over a week ago

Virtual Camera Missing From Microsoft Teams

The latest version of MS Teams is required to use virtual cameras.

Written by Glen Aspeslagh
Updated over a week ago

Using Zoom's Web-based Client in Chrome

How to use Zoom's web-based client in Chrome.

Written by Glen Aspeslagh
Updated over a week ago

"Unable To Start The Call" in Chrome

Steps to troubleshoot and fix the "Unable To Start The Call 😭" message in Google Chrome when guests try to join an Interview.

Written by Ken Aspeslagh
Updated over a week ago

Error When Starting Interview Mode

Widespread proxy malware can prevent Interview Mode from working. Here's how to fix it.

Written by Ken Aspeslagh
Updated over a week ago

Troubleshooting HDMI Encoders

How to troubleshoot when connecting a USB-based HDMI encoder such as an Elgato Cam Link to your Mac.

Written by Glen Aspeslagh
Updated over a week ago

Troubleshooting Blackmagic Devices

Some steps to track down issue with Black magic's popular Ultrastudio Mini Recorder encoder and other Blackmagic devices.

Written by Glen Aspeslagh
Updated over a week ago

Troubleshooting a Canon DSLR via USB

Troubleshooting using your Canon DSLR as a webcam over USB.

Written by Ken Aspeslagh
Updated over a week ago

Using the Elgato HD60S with Ecamm Live

HD60S does not show up in Mac apps automatically. Here's how you can get it to work.

Written by Glen Aspeslagh
Updated over a week ago

Canon EOS M50 Image Freezes

When using the M50 over USB, it is necessary to have the viewfinder pointed outwards.

Written by Ken Aspeslagh
Updated over a week ago

Privacy Settings for Canon DSLR USB Connection

In macOS 10.15.2 Catalina or newer, Ecamm Live needs permission to us your DSLR as as a webcam over USB.

Written by Ken Aspeslagh
Updated over a week ago

Significant Delay When Using a USB Webcam in 4K Mode on macOS Monterey

An apparent bug in macOS Monterey causes a 1-2 second delay when USB webcams run in 4K mode.

Written by Glen Aspeslagh
Updated over a week ago

Ecamm Live 3.9 Requires the Latest NDI HX Drivers

Some NDI camera users may need to update the NDI | HX drivers for compatibility with Ecamm Live 3.9

Written by Glen Aspeslagh
Updated over a week ago

EpocCam Missing After Update To Catalina

EpocCam may no longer show up in Ecamm Live after updating to macOS 10.15 Catalina.

Written by Glen Aspeslagh
Updated over a week ago

Turning Off App Sounds

How to turn off apps sounds such as comment notifications.

Written by Midori
Updated over a week ago

Restoring the Built-in Sound Effects

If Ecamm Live's built-in sounds get removed, it's easy to bring them back.

Written by Ken Aspeslagh
Updated over a week ago

Microphones Mute During Video Playback

You can control whether or not the sound from your microphone is automatically muted when your camera is not on screen.

Written by Ken Aspeslagh
Updated over a week ago

Audio Issue with Blackmagic UltraStudio Mini Recorder and Desktop Video 11.6 and Newer

Fixing an issue with the latest version of Blackmagic Desktop Video software when using Blackmagic UltraStudio Mini Recorder.

Written by Glen Aspeslagh
Updated over a week ago

Audio Sounds Wrong with the Zoom H4N

How to work around a known issue with using the Zoom H4N as a USB microphone on a Mac.

Written by Glen Aspeslagh
Updated over a week ago

Echo Cancellation Not Available

There are two reasons why Ecamm Live's Echo Cancellation feature may not be available.

Written by Glen Aspeslagh
Updated over a week ago

Missing Audio in Ecamm Live

Some steps to troubleshoot missing audio in Ecamm Live.

Written by Glen Aspeslagh
Updated over a week ago

Repeating Buzzing Noise when iPad is Connected

Known Issue: When connected over USB, the iPad's sound includes a weird low sound every 10 seconds.

Written by Ken Aspeslagh
Updated over a week ago