Ecamm Live: Troubleshooting

Steps to quickly solve common problems with Ecamm Live

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53 articles in this collection
Written by Glen Aspeslagh, Midori, Ken Aspeslagh and 3 others
General

NDI Has Been Removed from Skype 8.77 for Mac

There are a workarounds and alternatives available.
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Written by Glen Aspeslagh
Updated yesterday

✅ Platform Status: No Issues Reported

Ecamm Live functionality is affected by a Facebook platform outage.
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Written by Glen Aspeslagh
Updated over a week ago

"Unable To Start The Call" in Chrome

Steps to troubleshoot and fix the "Unable To Start The Call 😭" message in Google Chrome when guests try to join an Interview.
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Written by Ken Aspeslagh
Updated over a week ago

Internet Connection Requirements

Ecamm Live's internet connection requirements
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Written by Midori
Updated over a week ago

Scheduled YouTube Live Broadcast Doesn't Go Live

YouTube broadcasts scheduled using YouTube Studio may inadvertently be created as "Webcam" streams, which do not work with Ecamm Live.
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Written by Glen Aspeslagh
Updated over a week ago

Screenshare Mode Shows Only The Desktop Picture

In macOS 10.15 Catalina or newer, Ecamm Live needs permission to share your screen.
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Written by Glen Aspeslagh
Updated over a week ago

iPhone or iPad Screen Not Showing Up in Ecamm Live

If your iOS device isn't showing up as a camera source when connected via USB, try these steps.
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Written by Glen Aspeslagh
Updated over a week ago

Ensuring That ProPresenter Slides Have a Transparent Background

When using ProPresenter to overlay text and graphics, it's important that your presentation and slide backgrounds are transparent.
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Written by Glen Aspeslagh
Updated over a week ago

How To Avoid Echo with Skype Guests

Details on how to avoid an echo in your live broadcasts and recordings when Skype guests speak.
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Written by Midori
Updated over a week ago

Using Custom Stream Key Fails with "An unknown error occurred"

Using Custom Stream Key may not work if your network or firewall is blocking certain network ports.
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Written by Ken Aspeslagh
Updated over a week ago

How to use Ecamm Live with Google Hangouts

Bring all of Ecamm Live's features into Google Hangouts using virtual camera.
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Written by Katie Fawkes
Updated over a week ago

Errors Connecting to Ecamm Servers

What to check if your Mac can't connect to ecamm.com, or you're getting a connection error in Ecamm Live.
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Written by Glen Aspeslagh
Updated over a week ago

Error When Starting Interview Mode

Widespread proxy malware can prevent Interview Mode from working. Here's how to fix it.
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Written by Ken Aspeslagh
Updated over a week ago
Audio Issues

Using Zoom PodTrak P8 with Ecamm Live

How to avoid doubled audio when using Zoom's PodTrak P8 audio interface with Ecamm Live.
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Written by Glen Aspeslagh
Updated over a week ago

Using RØDECaster Pro with Ecamm Live

How to avoid doubled audio when using RØDE's RODECaster Pro audio interface with Ecamm Live.
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Written by Glen Aspeslagh
Updated over a week ago

Syncing Audio By Adding a Mic Delay When Using Ecamm Live Virtual Camera with Zoom

How to sync up audio when using Ecamm Live Virtual Camera with Zoom.
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Written by Glen Aspeslagh
Updated over a week ago

Audio Issue with Blackmagic UltraStudio Mini Recorder and Desktop Video 11.6 and Newer

Fixing an issue with the latest version of Blackmagic Desktop Video software when using Blackmagic UltraStudio Mini Recorder.
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Written by Glen Aspeslagh
Updated over a week ago

Audio Sounds Wrong with the Zoom H4N

How to work around a known issue with using the Zoom H4N as a USB microphone on a Mac.
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Written by Glen Aspeslagh
Updated over a week ago

Missing Audio in Ecamm Live

Some steps to troubleshoot missing audio in Ecamm Live.
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Written by Glen Aspeslagh
Updated over a week ago

Echo Cancellation Not Available

There are two reasons why Ecamm Live's Echo Cancellation feature may not be available.
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Written by Glen Aspeslagh
Updated over a week ago

Microphones Mute During Video Playback

You can control whether or not the sound from your microphone is automatically muted when your camera is not on screen.
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Written by Ken Aspeslagh
Updated over a week ago
Streaming to Facebook

Error Message When Logging Into Facebook

Older versions of Ecamm Live can't log into Facebook.
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Written by Glen Aspeslagh
Updated over a week ago

Facebook Group Doesn't Allow Live Video

Some Facebook Groups require an extra step to enable live video.
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Written by Glen Aspeslagh
Updated over a week ago

Resolved: Broadcasts to a Facebook Group Ends With "Streaming stopped" Message

A Facebook issue caused some live broadcasts to Facebook Groups to end prematurely in late April. Facebook reports this resolved.
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Written by Glen Aspeslagh
Updated over a week ago

Unable To Start Streaming Error When Posting To a Facebook Group

How to remove Ecamm Live from Facebook to re-establish permissions.
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Written by Glen Aspeslagh
Updated over a week ago

Getting a Permalink for a Scheduled Facebook Live

How to get a link to a Facebook Live announcement post.
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Written by Glen Aspeslagh
Updated over a week ago

"Something Went Wrong" when posting to Facebook as a Business page

What to do if you get the error message "Something Went Wrong" when trying to broadcast as a Facebook Business page.
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Written by Caleb
Updated over a week ago

Going Live to a Facebook Group

Details and troubleshooting for live streaming to Facebook Groups
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Written by Ken Aspeslagh
Updated over a week ago

Adding Yourself as an Admin for a Facebook Group linked to a Page

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Written by Glen Aspeslagh
Updated over a week ago

Restrictions on Facebook Group Comments

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Written by Midori
Updated over a week ago

Missing Comments When Streaming to Facebook Profile

Why comments may not show up in Ecamm Live when broadcasting to your Facebook Profile
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Written by Glen Aspeslagh
Updated over a week ago

Where to Find Facebook Pages and Groups

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Written by Midori
Updated over a week ago

Scheduling and Time Zones

How time zones work when scheduling a broadcast on Facebook or YouTube.
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Written by Midori
Updated over a week ago

Broadcasts to Facebook Profile Aren't Public

What to do if broadcasts to your Facebook Profile are only visible to Friends even though you've picked Public in Ecamm Live.
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Written by Glen Aspeslagh
Updated over a week ago

Editing the Description of a Scheduled Broadcast

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Written by Midori
Updated over a week ago

Adding or Updating a Facebook Scheduled Announcement Image

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Written by Glen Aspeslagh
Updated over a week ago