Ecamm Live: Troubleshooting

Steps to quickly solve common problems with Ecamm Live.

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35 articles in this collection
Written by Glen Aspeslagh, Midori, Ken Aspeslagh and 2 others
General

✅ Platform Status: No Issues Reported

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Written by Glen Aspeslagh
Updated over a week ago

Internet Connection Requirements

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Written by Midori
Updated over a week ago

Screenshare Mode Shows Only The Desktop Picture

In macOS 10.15 Catalina or newer, Ecamm Live needs permission to share your screen.
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Written by Glen Aspeslagh
Updated over a week ago

iPhone or iPad Screen Not Showing Up in Ecamm Live

If your iOS device isn't showing up as a camera source when connected via USB, try these steps.
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Written by Glen Aspeslagh
Updated over a week ago

Ensuring That ProPresenter Slides Have a Transparent Background

When using ProPresenter to overlay text and graphics, it's important that your presentation and slide backgrounds are transparent.
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Written by Glen Aspeslagh
Updated over a week ago

How To Avoid Echo with Skype Guests

Details on how to avoid an echo in your live broadcasts and recordings when Skype guests speak.
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Written by Midori
Updated over a week ago

Using Custom Stream Key Fails with "An unknown error occurred"

Using Custom Stream Key may not work if your network or firewall is blocking certain network ports.
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Written by Ken Aspeslagh
Updated over a week ago

How to use Ecamm Live with Google Hangouts

Bring all of Ecamm Live's features into Google Hangouts using virtual camera.
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Written by Katie Fawkes
Updated over a week ago

Errors Connecting to Ecamm Servers

What to check if your Mac can't connect to ecamm.com, or you're getting a connection error in Ecamm Live.
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Written by Glen Aspeslagh
Updated over a week ago