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Ecamm Live: Troubleshooting
Steps to quickly solve common problems with Ecamm Live
Where is the Destination Menu in Ecamm Live v4.0?Guide for Upgraders: How to Start a Live Stream in Ecamm Live v4.0
How do I Switch YouTube Channels in Ecamm Live v4.0?Guide for Upgraders: Using Ecamm Live with two or more YouTube channels.
Ecamm Live Platform StatusFind Ecamm Live's status page.
Identifying your MacHow to identify the details of your Mac computer
Internet Connection RequirementsEcamm Live's internet connection requirements
Screenshare Mode Shows Only The Desktop PictureEcamm Live needs permission to share your screen.
iPhone or iPad Screen Not Showing Up in Ecamm LiveIf your iOS device isn't showing up as a camera source when connected via USB, try these steps.
Streaming Platform RequirementsDetails on limitations for various streaming platforms.
Errors Connecting to Ecamm ServersWhat to check if your Mac can't connect to ecamm.com, or you're getting a connection error in Ecamm Live.
Mac Prompts to Install Rosetta when running Ecamm LiveEcamm Live Requires Rosetta.
Creating a Sample TraceIf Ecamm Live becomes unresponsive, a Sample Trace will help our engineers diagnose the problem.
Disabling The Tick Sound When Comments ArriveEcamm Live plays a sound when someone comments on your stream. You can turn this off.
Scheduled YouTube Live Broadcast Doesn't Go LiveYouTube broadcasts scheduled using YouTube Studio may inadvertently be created as "Webcam" streams, which do not work with Ecamm Live.
How To Avoid Echo with Skype GuestsDetails on how to avoid an echo in your live broadcasts and recordings when Skype guests speak.
Using Custom Stream Key Fails with "An unknown error occurred"Using Custom Stream Key may not work if your network or firewall is blocking certain network ports.
Problem Logging Into Switchboard Live: Account Screen Appears After Logging InTwo-Factor Authentication on Switchboard Live can cause a problem on login in Ecamm Live
Ecamm Live's Background ItemsWhat are Background Items and should I allow them to run?
Where to Find Facebook Pages and Groups
Facebook Business Pages Missing From Ecamm Live (Resolved)A platform-wide Facebook API issue caused an issue with Ecamm Live.
Restrictions on Facebook Group Comments
Adding Yourself as an Admin for a Facebook Group linked to a Page
Adding or Updating a Facebook Scheduled Announcement Image
Broadcasts to Facebook Profile Aren't PublicWhat to do if broadcasts to your Facebook Profile are only visible to Friends even though you've picked Public in Ecamm Live.
Missing Comments When Streaming to Facebook ProfileWhy comments may not show up in Ecamm Live when broadcasting to your Facebook Profile
Switching From Business Login to Profile LoginHow to switch from a business login to a personal profile login.
"Something Went Wrong" when posting to Facebook as a Business pageWhat to do if you get the error message "Something Went Wrong" when trying to broadcast as a Facebook Business page.
Editing the Description of a Scheduled Broadcast
Error Message When Logging Into FacebookOlder versions of Ecamm Live can't log into Facebook.
Unable To Start Streaming Error When Posting To a Facebook GroupHow to remove Ecamm Live from Facebook to re-establish permissions.
Facebook Group Doesn't Allow Live VideoFacebook Groups may require an extra step to enable live video and scheduling.
Scheduling and Time ZonesHow time zones work when scheduling a broadcast on Facebook or YouTube.
Virtual Camera Looks MirroredWhy do your images and text look flipped backwards when you use the Ecamm Live Virtual Camera in Skype, Zoom, Google, and other apps?
Virtual Camera Doesn't Show Up In AppsTroubleshooting when virtual cam doesn't show up as expected.
Virtual Camera Missing After Zoom UpdateSome older versions of Zoom did not load virtual cameras.
Zoom Video Quality when Using Virtual CameraDetails and troubleshooting steps for improving Zoom video quality
Virtual Cam Not Showing Up in ChromeTroubleshooting when virtual cam doesn't show up as expected in Chrome
Virtual Camera Missing From SkypeThe latest version of Skype loads virtual cameras. Older versions do not.
Virtual Camera Missing From Microsoft TeamsThe latest version of MS Teams is required to use virtual cameras.
Using Zoom's Web-based Client in ChromeHow to use Zoom's web-based client in Chrome.
Troubleshooting HDMI EncodersHow to troubleshoot when connecting a USB-based HDMI encoder such as an Elgato Cam Link to your Mac.
Troubleshooting Blackmagic DevicesSome steps to track down issue with Black magic's popular Ultrastudio Mini Recorder encoder and other Blackmagic devices.
Troubleshooting a Canon DSLR via USBTroubleshooting using your Canon DSLR as a webcam over USB.
Using the Elgato HD60S with Ecamm LiveHD60S does not show up in Mac apps automatically. Here's how you can get it to work.
Canon EOS M50 Image FreezesWhen using the M50 over USB, it is necessary to have the viewfinder pointed outwards.
Privacy Settings for Canon DSLR USB ConnectionEcamm Live needs permission to use your DSLR as a webcam over USB.
Elgato Facecam Image Quality IssuesThe 'USB Transfer Mode' setting in Elgato's Camera Hub software can affect image quality with the Facecam camera in Ecamm Live
Significant Delay When Using a USB Webcam in 4K Mode on macOS MontereyAn apparent bug in macOS Monterey causes a 1-2 second delay when USB webcams run in 4K mode.
Ecamm Live 3.9 Requires the Latest NDI HX DriversSome NDI camera users may need to update the NDI | HX drivers for compatibility with Ecamm Live 3.9
Turning Off App SoundsHow to turn off apps sounds such as comment notifications.
Restoring the Built-in Sound EffectsIf Ecamm Live's built-in sounds get removed, it's easy to bring them back.
Microphones Mute During Video PlaybackYou can control whether or not the sound from your microphone is automatically muted when your camera is not on screen.
Audio Issue with Blackmagic UltraStudio Mini Recorder and Desktop Video 11.6 and NewerFixing an issue with the latest version of Blackmagic Desktop Video software when using Blackmagic UltraStudio Mini Recorder.
Audio Sounds Wrong with the Zoom H4NHow to work around a known issue with using the Zoom H4N as a USB microphone on a Mac.
Echo Cancellation Not AvailableThere are two reasons why Ecamm Live's Echo Cancellation feature may not be available.
Missing Audio in Ecamm LiveSome steps to troubleshoot missing audio in Ecamm Live.
Repeating Buzzing Noise when iPad is ConnectedKnown Issue: When connected over USB, the iPad's sound includes a weird low sound every 10 seconds.
Missing or Distorted Audio in Zoom or Teams