Interview Mode FAQ

We've summarized the most frequently asked questions about our new Interview feature.

Updated over a week ago

What is Interview Mode?

Interview Mode allows you to bring remote guests into your live stream. Guests join from a web browser using an invite link, and don't need Ecamm Live.

Which Ecamm Live subscription plan do I need to use Interview Mode?

Interview Mode requires an Ecamm Live Pro subscription. Ecamm Live Standard plan subscribers and trial users will be able to trial Interview Mode.

How do guests join?

You'll provide your guest with a special web link. Your guest clicks this link, and joins via a web browser. You'll see and hear them ringing in Ecamm Live, and you'll click to start the connection.

What are the system requirements to use Interview Mode?

For the best experience, we recommend an Apple Silicon iMac, Mac Mini, MacBook Pro or iMac manufactured within the past 5 years and a stable internet connection with at least 10 Mbps of bandwidth.

How many guests can join at once?

If you have an Apple Silicon (M1 / M2 / M3) Mac, then Interview Mode allows you to add up to 10 guests at a time.

Intel Mac users can bring on up to 4 guests at a time. Please review the recommended system requirements above before adding more than one guest.

Do my guests need to have Ecamm Live? Do they need to be on a Mac?

Guests join your broadcast from a web browser, so they do not need the Ecamm Live app or subscription plan.

This can be on any reasonably recent computer (Mac or Windows PC) or any mobile device running the latest web browser version. (iPhone or iPad is recommended, but most Android devices will work too.)

Whenever possible, it is best for your guests to be on a desktop or laptop computer instead of a mobile device.

Can I try Interview Mode if I’m a Standard subscriber or in a 14-day trial?

Yes, both Standard users and trial users can try interview mode for 2 hours before upgrading or signing up for Pro.

Why does Interview Mode limit connected time rather than providing unlimited connection time?

In order to provide the best possible quality of service and broadcast quality video and sound, we're not able to make our service completely unlimited. Instead, subscribers will get a certain number of hours of Interview time allotted each month (or each year for annual subscriptions.).

We consider the allotted amount to be enough so that the vast majority of users will not run into the limit.

How many hours of Interview time do I get with my Ecamm Live subscription?

Ecamm Live Pro Monthly Subscription: 20 hours each month

Ecamm Live Pro Annual Subscription: 250 hours annually

Plan time resets on your subscription renewal date.

Additional time can be purchased within the app.

Does Interview time roll over from month to month?

Plan time (monthly or yearly allotted hours) does not roll over, and resets on your plan renewal date. Additional purchased time will roll over.

If I do more than 20 hours of interviews each month, can I get more even more Interview Time? How much does it cost?

If necessary, you can purchase additional hours of Interview Time. This is done within the Ecamm Live app by clicking on the arrow at the top of the Interview Window, and then clicking "Add Time". Additional hours do not expire. Plan allotted time will always be used before purchased additional time is drawn upon.

Additional hours are priced as follow:

20 hours: $14.99

50 hours: $29.95

100 hours: $49.99

How does the Interview time tracking work? Do hours count if we’re not streaming or recording? Does it matter how many guests join?

Time is counted starting when the first guest's call is answered by the host and ends when the last guest's call disconnects. Time starts counting as soon as you answer the call, even if you are not recording or broadcasting. It doesn't matter how many guests join at a time.

Can I use Interview Mode as a replacement for my normal video conferencing app?

Absolutely! Remember, however, that interview time is not unlimited.

What is the greenroom?

When a guest connects to Ecamm Live and first appears in the Interview Window, they start in the greenroom. When in the greenroom, guests are not visible in the broadcast, and cannot be heard by viewers (they are muted.) To remove a guest from the greenroom, simply use one of the blue + buttons to add them to the broadcast.

How do I return guests to the greenroom?

To do this click on the blue "Assign" menu on the guest's section of the Interview Mode window. Select "Return to Greenroom". This will remove the guest's sound from the broadcast and return to a greenroom status.

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