Go to Ecamm Network
All Collections
PhoneView
Troubleshooting
Sending a PhoneView Diagnostic Log
Sending a PhoneView Diagnostic Log
How to send a diagnostic log for PhoneView
Glen Aspeslagh avatar
Written by Glen Aspeslagh. Updated over a week ago

  1. In PhoneView, click the Settings button in the toolbar while holding down the option (or alt) key on your keyboard.

  2. You’ll see a checkbox at the bottom of the settings window to enable debug logging. Check it.

  3. Quit and re-open PhoneView.

  4. Once the problem happens again, pick “Send Diagnostic...” . (The PhoneView menu is beside the  menu.) This will send us the diagnostic log.

  5. Contact us with details about the problem, and let us know that you sent a log.

Did this answer your question?