We've put together a list of frequently asked questions about Ecamm for Zoom. If you don't see your question answered here, feel free to contact our support team using the chat button down in the bottom right-hand corner of this window.
Do I need a paid Zoom account to use this feature?
Zoom for Ecamm works with all Zoom plans, both free and paid. However, a Zoom Pro account is required for 720p resolution. A Zoom Business account or higher is required for 1080p resolution. More details about video resolution can be found here.
Do I need to open or use the Zoom app on my Mac?
No, there is a Zoom client embedded inside the Ecamm Live Mac app. There isn't any need to open the Zoom app in your Applications folder.
Do I need to be the meeting host?
No, you can use Ecamm For Zoom regardless of whether you're the host. If you are not the host, the host will be prompted to grant permission before any Zoom guest cameras or Zoom audio can be captured by Ecamm.
Why is participant video resolution low?
Zoom participant video resolution will vary based on a wide variety of factors. See the article here for details.
What message do participants see when their video is added to the Ecamm broadcast or recording?
Participants will be notified when Ecamm Live begins capturing their video feed. Ecamm Live offers two "capture modes", each with their own message to the user. See the details here for more info on capture modes.