When adding Zoom guests to your Ecamm Live livestream or recording, you may noticed reduced video resolution, resulting in blurry or pixelated video quality.

Zoom participant video resolution will vary based on a wide variety of factors. Here are some steps to increase the resolution.

Most importantly, a Zoom Pro account is required for 720p resolution. A Zoom Business account or higher is required for 1080p resolution.

Your Zoom account settings, available on the Zoom website, includes a checkbox called Meeting-HD Video Quality. To find, it go here and use the Search Settings box to search for HD.

It is very important that this option is enabled. Check these instructions for details on how to change this setting for your User, Group, or Account.

We recommend that you contact Zoom support to request these higher resolutions once your account has been upgraded. Zoom usually responds within the day and will simply update your account to increase the maximum resolution if needed.

If you're still not achieving HD quality after following the steps above, refer to Zoom's bandwidth requirements to assure that your internet speed is sufficient.

Please refer to Zoom’s guide on Enabling HD video for Zoom Meetings for details on ensuring that participants are able to join at higher resolutions. Note that the mention in the article about requiring “Active Speaker Layout” does not apply, as Ecamm Live will ensure that the highest available resolutions are requested from each participant.

​