When adding Zoom guests to your Ecamm livestream or recording, you may notice reduced video resolution, resulting in blurry or pixelated video quality.
Zoom participant video resolution will vary based on a wide variety of factors. Here are some steps to increase the resolution.
Upgrade Your Zoom Account Level
Most importantly, a Zoom Pro account or higher is required for 720p resolution.
There are three options for achieving 720p and 1080p resolution:
Simplest: Zoom offers an Enhanced Media Add-On. This add-on provides 1080p resolution, 60 FPS, higher bitrate streams, and higher bandwidth from Zoom for meetings owned by the licensed account. You can learn more about Zoom Enhanced Media in this Zoom support article.
If you just want access to 720p/1080p without the other Enhanced Media features, a Zoom Business account can provide 1080p resolution. However, you must contact Zoom support and request that 1080p video be enabled on your account.
Any Zoom license combined with a Zoom Webinars Plus or Zoom Events plan provides 1080p resolution.
Ensure that HD Video Quality is Activated
Your Zoom account settings, available on the Zoom website, includes a checkbox called Meeting-HD Video Quality. To find, it go here and use the Search Settings box to search for Quality.
It is very important that this option is enabled. Check these instructions for details on how to change this setting for your User, Group, or Account.
Below the HD checkbox, you will see a selector for 720p and 1080p. If you do not see this option, your Zoom account is not enable for 720p/1080p.
Contact Zoom Support
Contact Zoom support to request these higher resolutions once your account has been upgraded to Zoom Pro or Zoom Business. Zoom usually responds within the day and will simply update your account to increase the maximum resolution if needed.
Check Bandwidth Requirements
If you're still not achieving HD quality after following the steps above, refer to Zoom's bandwidth requirements to assure that your internet speed is sufficient.
Additional Details
Please refer to Zoom’s guide on Enabling HD video for Zoom Meetings for details on ensuring that participants are able to join at higher resolutions.
Note that the mention in the article about requiring “Active Speaker Layout” does not apply, as Ecamm will ensure that the highest available resolutions are requested from each participant.