All Collections
General Support
Credit Card Declined
Credit Card Declined

Details on declined transactions

Updated over a week ago

If your credit card is declined, it could be a billing address mismatch. Ensure that the provided billing address matches the address on record with your bank.
If you'd like more information about a declined card feel free to contact us. Note we may not always be able to see exactly why a card is declined.

Your card issuing bank can also typically see why a transaction was declined.

Did this answer your question?