PhoneView: Troubleshooting

Steps to quickly solve common problems with PhoneView

11 articles in this collection
Written by Glen Aspeslagh, Midori, and Meg

PhoneView & iOS 15

About PhoneView's Support for iOS 15

Written by Meg
Updated yesterday

iTunes Backups Not Available in PhoneView

PhoneView needs "Full Disk Access" to access iTunes backups.

Written by Glen Aspeslagh
Updated yesterday

Activating Encrypted Backups

As of iOS 13, encrypted backups must be turned on in order for PhoneView to access your Call Logs.

Written by Glen Aspeslagh
Updated yesterday

Call Log Not Showing Up With iOS 13 or iOS 14

As of iOS 13, backup encryption must be activated in order for PhoneView to access an iPhone's Call Log

Written by Glen Aspeslagh
Updated yesterday

Sending a PhoneView Diagnostic Log

How to send a diagnostic log for PhoneView

Written by Glen Aspeslagh
Updated yesterday

Error Copying Photos From PhoneView

Details on how to troubleshoot errors copying photos from PhoneView

Written by Glen Aspeslagh
Updated yesterday

Finding Your iTunes Backup Password

Details on how to find your iTunes backup password from your Mac

Written by Midori
Updated yesterday

No Voicemails Show Up in PhoneView

Details on what kind of voicemails PhoneView can access

Written by Midori
Updated yesterday

No Device Connected

Troubleshooting steps when PhoneView says "no device connected"

Written by Midori
Updated yesterday

Where PhoneView Got The Icon That It's Using For Sent Messages

Details on the icon used for messages accessed via PhoneView

Written by Midori
Updated yesterday

Viewing Files Saved in PhoneView's "Disk Mode" on Your iOS Device

Details on viewing saved files in Disk Mode

Written by Midori
Updated yesterday