PhoneView: Troubleshooting

Steps to quickly solve common problems with PhoneView

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10 articles in this collection
Written by Glen Aspeslagh and Midori

iTunes Backups Not Available in PhoneView

PhoneView needs "Full Disk Access" to access iTunes backups.
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Written by Glen Aspeslagh
Updated over a week ago

Activating Encrypted Backups

As of iOS 13, encrypted backups must be turned on in order for PhoneView to access your Call Logs.
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Written by Glen Aspeslagh
Updated over a week ago

Call Log Not Showing Up With iOS 13 or iOS 14

As of iOS 13, backup encryption must be activated in order for PhoneView to access an iPhone's Call Log
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Written by Glen Aspeslagh
Updated over a week ago

Sending a PhoneView Diagnostic Log

How to send a diagnostic log for PhoneView
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Written by Glen Aspeslagh
Updated over a week ago

Error Copying Photos From PhoneView

Details on how to troubleshoot errors copying photos from PhoneView
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Written by Glen Aspeslagh
Updated over a week ago

Finding Your iTunes Backup Password

Details on how to find your iTunes backup password from your Mac
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Written by Midori
Updated over a week ago

No Voicemails Show Up in PhoneView

Details on what kind of voicemails PhoneView can access
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Written by Midori
Updated over a week ago

No Device Connected

Troubleshooting steps when PhoneView says "no device connected"
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Written by Midori
Updated over a week ago

Where PhoneView Got The Icon That It's Using For Sent Messages

Details on the icon used for messages accessed via PhoneView
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Written by Midori
Updated over a week ago

Viewing Files Saved in PhoneView's "Disk Mode" on Your iOS Device

Details on viewing saved files in Disk Mode
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Written by Midori
Updated over a week ago