Group 65
Go to Ecamm Network
All Collections
PhoneView: Troubleshooting
PhoneView: Troubleshooting
Steps to quickly solve common problems with PhoneView
10 articles in this collection
Written by
Glen Aspeslagh
and
Midori
iTunes Backups Not Available in PhoneView
PhoneView needs "Full Disk Access" to access iTunes backups.
Written by
Glen Aspeslagh
Updated over a week ago
Activating Encrypted Backups
As of iOS 13, encrypted backups must be turned on in order for PhoneView to access your Call Logs.
Written by
Glen Aspeslagh
Updated over a week ago
Call Log Not Showing Up With iOS 13 or iOS 14
As of iOS 13, backup encryption must be activated in order for PhoneView to access an iPhone's Call Log
Written by
Glen Aspeslagh
Updated over a week ago
Sending a PhoneView Diagnostic Log
How to send a diagnostic log for PhoneView
Written by
Glen Aspeslagh
Updated over a week ago
Error Copying Photos From PhoneView
Details on how to troubleshoot errors copying photos from PhoneView
Written by
Glen Aspeslagh
Updated over a week ago
Finding Your iTunes Backup Password
Details on how to find your iTunes backup password from your Mac
Written by
Midori
Updated over a week ago
No Voicemails Show Up in PhoneView
Details on what kind of voicemails PhoneView can access
Written by
Midori
Updated over a week ago
No Device Connected
Troubleshooting steps when PhoneView says "no device connected"
Written by
Midori
Updated over a week ago
Where PhoneView Got The Icon That It's Using For Sent Messages
Details on the icon used for messages accessed via PhoneView
Written by
Midori
Updated over a week ago
Viewing Files Saved in PhoneView's "Disk Mode" on Your iOS Device
Details on viewing saved files in Disk Mode
Written by
Midori
Updated over a week ago